Policy And Return

Policy And Return

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

• Return Window: You have 30 days from the date of delivery to request a return.

• Eligibility: The item must be unused, unworn, and in its original packaging with tags attached.

• Proof of Purchase: A receipt or order confirmation is required to process the return.

• Non-Returnable Items: We do not accept returns on final sale items, gift cards, perishable goods, personalized/customized products, and hygiene-related items for safety reasons.

To initiate a return, please contact us at [ METE EMAIL CONTACT OU] with your order details.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed to your original payment method within 10 business days.

• If your refund is late or missing, please check with your bank or payment provider. If you still have issues, contact us at [ METE EMAIL CONTACT OU].

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [your email] with photos of the issue. We will arrange for a replacement or refund at no extra cost.

Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

• Tracking: We recommend using a trackable shipping service to ensure your return is received.

For any questions, please contact us at [ METE EMAIL CONTACT OU ].